Contact Starwake
Questions about an order, a product, a return or a warranty claim? Email us and a real person will get back to you.
Email us
We reply to every email within 24 hours. If you are writing about a damaged or defective item, please attach photos or a short video - it lets us resolve your case in one reply instead of three.
Company details
Registered company: LETSORT LIMITED
12 Orchard Street, Bristol, England, BS1 5EH
Shipping warehouse (fulfillment center): No. 2702, 27th Floor, Building 1, No. 69, Tianfu 3rd Street, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone
Starwake is a UK-registered company. All orders ship from our warehouse in Chengdu, China. Please note that the Chengdu address is a fulfillment center, not a returns address - email us first and we will send you the correct return address.
Before you write - you may find the answer here
- FAQ - payment methods, delivery times, tracking, product care
- Shipping Policy - delivery is 10-15 business days after a 1-2 business day processing time; shipping is free on all items
- Returns & Exchanges - 30-day return and money-back guarantee, 1-year warranty
- Payment Policy - accepted cards and payment security
- How to pay by credit card in PayPal
Order cut-off time
Orders placed before 5:00 AM GMT+8 begin processing the same day. For US customers that is 5:00 PM US Eastern / 2:00 PM US Pacific on the previous day during daylight saving time (4:00 PM US Eastern / 1:00 PM US Pacific during standard time). Orders placed after the cut-off begin processing the next business day.
